Help & support
Can't find what you need? Email hello@hobly.app — we usually reply within one working day.
Subscriptions
How do I cancel?
On your iPhone open Settings → tap your name → Subscriptions → Hobly → Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid being charged.
How do I get a refund?
Apple handles all payments. Request a refund at reportaproblem.apple.com.
I paid but Hobly still shows the paywall
Tap Restore on the paywall (or Settings → Restore Purchases) while signed in to the same Apple ID you paid with.
Your account
Do I need an account?
No — you can plan without one. Adding an email or Sign in with Apple keeps your weeks safe if you change phone.
How do I delete my account?
Settings → Delete account. This permanently erases your data. It doesn't cancel an App Store subscription — do that in iPhone Settings too.
I forgot my password
On the sign-in screen enter your email and tap Forgot password?.
Plans, prices and recipes
Why is my shop total different at the till?
Prices are estimates from published supermarket prices and whole pack sizes. Promotions, stock and store pricing vary.
How do I add a recipe from TikTok or Instagram?
Open the video, tap Share, choose Hobly (you may need to tap More first). Hobly reads the recipe and prices it — review it and add it to a night.
Can Hobly handle allergies?
Dietary filters and "never include" ingredients help, but can't guarantee a recipe is free of an allergen. Always check ingredients and packaging.
Invite friends & earn
Where's my code?
Tap the gift button on the Plan tab (or the card in Settings).
My friend used my code but it doesn't show
Friends appear as soon as they enter your code. Earnings appear once Apple confirms their first payment (after their 7-day trial). Pull down on the invite page to refresh. If something still looks wrong after a day, email us with your code.
When can I cash out?
Each earning is held for 30 days in case of a refund. Once you have £20 available, tap Cash out. We pay by PayPal or bank transfer, usually within 14 days. Full rules: Referral Programme.
Company
Hobly is a product of CLIQUE CLO LTD, registered in England and Wales, company number 16683401. 24–26 Regent Place, Birmingham, B1 3NJ.